Here we address any frequently asked questions with regards to IX Heavens.

X Heavens is a brand that offers customizable jewellery and apparel inspired by Xian Xia and a selection of third-party jewelry. We also provide customizable jewellery created by IX Heavens.

You can reach our customer support team by emailing support@ixheavens.com. We are available to assist you with any inquiries or concerns you may have.

What payment methods are accepted? We accept major credit cards (Visa, Mastercard, American Express) and PayPal as payment methods for purchases made on our website alos Boleto for Brazilians.

Returns Policy is only limited to non customizable products. Non customizable products must be returned within 30 days of purchase, in its original condition and packaging. To initiate a return, please contact our support team with your order details, and we will provide further instructions.